"IT'S BEEN TWO HOURS SINCE I ORDERED, WHERE IS MY FOOD"!!!!!!!!! How often does that statement impact a facilities satisfaction scores? More often than we care to admit. As a patient, the only control you have is the ability to decide what you want to eat. With healthcare moving towards a "5 Read More >>
Can you meet Diabetes Treatment with your Room Service Meal Delivery?
Room Service is an outstanding way to provide meals to patients. I am a huge fan! It’s a win-win situation. Patients enjoy and appreciate the flexibility and control they have to order what they eat and when. Hospital food and nutrition departments enjoy seeing significant patient satisfaction Read More >>
Is Your Project At Risk?
Your team is in place and you are about to start your food and nutrition software system implementation. However, before you start, have you thought through the “unknowns” in your project? Every project has uncertainty and risk. Identifying and planning for those risks now will ensure that you Read More >>
Choosing your IT implementation team
You have made the decision to introduce Information Technology (IT) into your food and nutrition operation. Congratulations! This is an exciting time – you are embarking on a project that will lead to years of success for your business. However, the days, weeks, and months to your “go-live” date Read More >>
All Hands on Deck
The term “All Hands on Deck” was created by the Navy as a command signaling the entire crew to assemble on deck. Direction was given to the sailors’ needing all hands to work on something of the utmost importance. This is an interesting concept where the goals are obvious: ensure an efficient Read More >>
Taking Care of Business
Robin Ashton, in How You Can Help Operators brings out some great points, borrowed from Doug Fryett. I’d like to chime in on this one, too. What’s the point of food service equipment and technologies? It’s to help all of us in the food service world take better care of customers. Fryett lists Read More >>
Is 99.9 Percent Good Enough?
Most Foodservice and Nutrition Care Managers would acknowledge that, in a number of situations, “OK is good enough”. However, many times it is understood and that “OK” is NOT acceptable. It is likely that many individuals would agree 99.9% accuracy is a completely adequate standard. Yet, in many Read More >>
Clinical Nutrition: The Real-Time Workflow
Technology Outlook 2010 reveals technologies that can “make a real impact” in healthcare this year, as identified by leading IT executives. A common thread: Supporting the clinical care workflow in real time. The clinical workforce is mobile. Care takes place at the bedside, not at computers in Read More >>
Can Nutrition Technology be a Hazard in Your Hospital?
Recently, “problems with computerized systems” received a ranking as one of the 10 most hazardous technologies in healthcare from the ECRI Institute. ECRI is a nonprofit organization that aims to improve medical care through application of technology to healthcare procedures and processes. What Read More >>
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