The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey establishes a national standard for collecting or publicly reporting patients’ perspectives on care that would enable valid comparisons to be made across all hospitals. The survey is designed to produce comparable data on the patient’s perspective on care that allows objective and meaningful comparisons between hospitals on aspects of hospital stays that are important to consumers. Survey creators established the program with the intent that public reporting of the survey results will create incentives for hospitals to improve their quality of care. Additionally, public reporting of HCAHPS scores will serve to enhance public accountability in health care by increasing the transparency of the quality of hospital care provided in return for the public investment.
For hospitals looking to improve their HCAHPS scores, Vision Software provides powerful software solutions that dramatically improve patient satisfaction by giving patients increased control over the dietary aspect of their hospital stay. With Patient Room Service Software, patients can choose from the appropriate menu, and get just what they’d like to eat, when they’d like to eat it. Giving patients control over when meals are delivered means they’ll be hungry when trays arrive, and healthy food doesn’t sit untouched because a patient was out for a procedure at meal time. Because Room Service Software form Vision Software supports a call center approach to ordering, patients can ask your dietary office staff questions about menu item preparation, request substitutions and ask for additional write-in items. Feature-rich Vision Software applications support bedside ordering using the interactive patient television system. Hospital patients can use these systems to order meal trays for guests, enabling patients to enjoy meals with family and friends as they heal. Offering patients more flexibility in meal ordering is an easy-to-implement option that directly improves their hospital experience by honoring their time and personal preferences. With Tray Tracking Software, Vision Software helps your staff identify service delays and monitor tray quality, resulting in faster, fresher, more accurate meal tray delivery. Tray Tracking integrates with your hospital’s admission, discharge and transfer system, and alerts dietary office staff when patients who have placed meal orders will be away from their rooms. By augmenting communication between clinical and dietary office staff, service improves, costs are reduced and productivity increases.
When you automate your hospital’s patient meal program with software form Vision Software, you will enjoy a reduction in food waste and food related costs while improving patient satisfaction and HCAHPS scores. Our support staff is comprised of seasoned food service industry professionals who understand the budgetary and regulatory challenges that face administrators. At Vision Software, we make it our mission to help food service decision makers positively impact the lives of patients in their care through easily-implemented, capable software and extraordinary customer support. Let us show you how automation of your dietary office will improve you HCAHPS scores and the lives of your patients. Call 629.777.8989 or fill out the form in the sidebar to schedule your free demo today.