There is no shortage of organizational concerns when it comes to hospital food service management. Recent research from The Big Picture concluded that the majority of managers in healthcare settings identified labor and food costs as the two most pressing issues in their line of work, according to Read More >>
Food service software: avoiding back-end surprises – Part 3
Parts 1 and 2 of this series addressed software surprises that can cause delays and expense to a food service administrator. Consider the fiscal and operational advantages of Web-based software, where all your applications are hosted on a secure Web server. You can reduce expenses related to the IT Read More >>
Food service software: avoiding back-end surprises – Part 2
What does a food service software package really cost your operation? Back-end surprises after the purchase can also be budget surprises. Here are some examples. Interface development costs Does your nutrition software system talk with your Hospital Information System (HIS)? For smooth diet office Read More >>
Food service software: avoiding back-end surprises – Part 1
Choosing food service software for your hospital is a significant investment. But accurately quantifying the costs is no small feat. What you see on your spreadsheet and the practical realities don’t always match. Find out how to avoid hidden costs and back-end surprises when selecting your software Read More >>
Room Service Equals Patient Satisfaction
Your patients have very little say so on any part of their visit to your facility. It is an environment that’s foreign and often scary to their senses. Food, the major service you provide, is the one experience during a patient’s stay that can actually satisfy and warm their senses. Room Service Read More >>
Room Service Advantages
Patient room service is a major driver for food and nutrition automation in the global healthcare industry today. Precision coordination of menus, patient diet orders, allergies, food production counts, patient locations, rapid-fire communications, and high-level responsiveness could not happen Read More >>
What if Buddy the Elf were in charge of Customer Service?
My dad, who I sadly lost this year, had a saying about selecting a life profession: “Think of what you like to do, and decide if you’re going to either make it or sell it.” In its simplicity, the adage has proven itself true over and over again. Consider the talents of artists, scientists, Read More >>
Is Your Project At Risk?
Your team is in place and you are about to start your food and nutrition software system implementation. However, before you start, have you thought through the “unknowns” in your project? Every project has uncertainty and risk. Identifying and planning for those risks now will ensure that you Read More >>
Overcoming Institutional Inertia
In an analysis of why IT systems fail, Network World author Mike Karp points to “institutional inertia”. In short, he says, “Things don’t change unless they have to.” Instead of applying technology to real-life needs, sometimes people create workarounds. Human nature: It’s always easier to keep Read More >>
ICD-10: Why Do We Care?
EHR, HIPAA, HITECH, SaaS, HL7, ICD-10… healthcare IT (oops, I mean Information Technology) abounds with acronymns today. Let’s zero in on ICD-10. Why do we care? What should a healthcare foodservice or clinical nutrition director know? ICD-10 is about standards. It’s a system for coding diseases Read More >>